Awaken Coach Institute Enrollment Agreement
This is your Participant Enrollment Agreement containing the policies and procedures governing your program, certification requirements, participation agreements and fees.
Please review this document carefully before signing. It contains important information about the policies of your program. By signing your Participant Enrollment Agreement you are agreeing to the policies upheld by Awaken Coach Institute, as outlined below.
Tuition:
The All-in-One Coach Certification Program (CCP) includes 125 hours of ICF-accredited training and certification, including 15.5 hours of mentor coaching, and an oral assessment. This offering provides all the training, mentoring, and assessment hours you need toward your ICF ACC credential, and can be applied toward your PCC.
The pricing for each course offering is listed on our website, and varies depending on the nature of the program, whether in-person or virtual.
Payment plans, scholarships, and early-bird discounts may apply.
Invoices:
Invoices are automated from our learning platform upon purchase, and your receipt is also sent automatically. Any early application discounts, 3rd party payments or scholarship awards are applied at time of invoicing.
A 20% deposit is required to secure your place in the program. Deposits are non-refundable and non-transferable. The deposit is applied toward the total tuition balance.
Payments:
Awaken Coach Institute accepts credit card payments. For third-party sponsors, we can also send an invoice and receive wire or bank transfers upon request.
Program Completion Timeline:
All missed classes and certification items are due within six months after classes end.
Missed classes: All missed classes must be made up within the time frame of your program.
Missed class: Watch the video recording and fill out the “Worksheet" plus the “Self-Study Quiz” provided to receive credit.
Missed supervised coaching or mentor coaching: Each hour missed results in 1 hour of paid private instruction, at $150 per hour.
Administrative Fees:
Deposit: 20% of your full course fee. Required to secure your spot. Non-refundable and non-transferable.
Tuition: Due in full on the first day of class, minus any deposit paid.
- Private Tutoring for missed mentor coaching, supervised coaching, or if you miss more than one hour of class time: $150/hr, with the invoice to be paid prior to the private tutoring date.
Late payments: You will receive a reminder if your credit card is denied. Our learning hub will try your card again after four days. If your card is denied a second time, a late payment charge of $25 will be applied. An additional $25 charge will be applied if payment is not received within 30 days from your first late payment charge.
After that period, if payment is not received, you will not be invited to continue the course materials, your access will be revoked, and you will not receive a certificate of completion.
Outstanding Certification Items:
Once you complete the Coach Certification Program, you have exactly six months to complete all graduation requirements in order to receive your Certificate of Completion. (Ex: If classes complete Oct. 21st. completion of graduation requirements starts Nov. 1st and all items would be due by the end of May 1st of the following year.)
Graduation requirements include:
- Full participation: attendance and full engagement in each live class, including content-based classes, supervised coaching sessions, and mentor coaching. No more than one class hour may be missed without make-up classes assigned.
- Worksheets: turned in for each class throughout the Coach Certification Course as your written record of attendance for virtual courses. For in-person cohorts, completion of the self-study quizzes are required.
- Mentor Coaching: 10.5 hours of live mentor coaching with Awaken faculty. 7.5 hours shall be in a group of no more than 10 participants, and 3 hours shall be 1:1 with the mentor faculty of your choice. An additional 5 hours of homework in the form of coaching and self-assessment is required.
- Client feedback: feedback forms from a minimum of 2 clients and a minimum of 12 coaching hours, which may be paid or pro bono.
Program Withdrawals & Cancellations:
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By enrolling, participants acknowledge that the deposit secures their place in a limited-capacity program.All deposits are non-refundable and non-transferable.
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If you withdraw from the program, any tuition paid beyond the deposit may be eligible for transfer to a future cohort if written notice is received at least 21 calendar days before the program start date and space is available. Transfers are valid for up to two years from the original course date.
Grace Period
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A 30-day grace period applies from the date of your enrollment. If you withdraw in writing during this time, and your withdrawal is at least 21 calendar days prior to the course start date, you may receive a full refund of payments made, excluding the non-refundable deposit.
Late Cancellations
Registration Modifications
- Modifications to registration, including substitutions of participants or transfer of course dates, must be requested at least 21 calendar days before the program start date.
- Participants may contact Awaken Coach Institute at communitycare@awakencoaching.com to request a modification.
- Course changes will be accommodated only if space is available in the requested offering.
Notice of Withdrawal or Modification
Awaken Cancellations
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In the unlikely event that Awaken Coaching, LLC must cancel a course due to unforeseen circumstances (including but not limited to the COVID-19 pandemic), every effort will be made to transfer your enrollment to a future offering. If a transfer is not possible, you will receive a full refund.
Grievance Policy
Awaken Coach Institute seeks to ensure equitable treatment of every person in our community. We encourage feedback and upgrades throughout every stage of our course, and we solve any grievances in a timely and fair manner.
Participants are in regular communication with faculty via WhatsApp, email, and other methods, and Awaken Coach Institute regularly invites feedback and suggestions for improvement throughout the course, both verbally and by requesting the completion of surveys.
Participants have the right to express their experiences regarding presentation or content, facility concerns, and faculty behavior. All grievances will be addressed to the best of our ability to improve our course and to delight the participants. A process for filing grievances can be found below:
- A participant shall first address their discomfort directly with the person with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.
- If participants are unable or unwilling to resolve the issue directly, participants are welcome to send an email to the Director of Training at any time. The Director of Training will review the issue and talk to the participant within one week of receiving the complaint, working with all parties involved to resolve the issue, and will request written confirmation from the participant that the issue has been resolved.
Additional Conditions
- Participation: Unethical and disrespectful behavior, including defamation, is not tolerated, either during and outside of class. We have the right, at our sole discretion, to suspend or cancel your enrollment in a program at any time, should you demonstrate unethical (breaching the Code of Ethics as set forth by the International Coaching Federation) or demonstrate disrespectful behavior to an instructor, coach or fellow classmate(s), without a refund, if the refund deadline has passed.
- Participation and Copyright: By participating in our programs you agree to respect all Trademarks, Copyrights and Confidentialities. All materials, manuals, content, recordings, videos, pictures and media are under Copyright © All Rights Reserved. Permission will be given to adapt marketing tools for your use on a tool-by-tool basis. Program content, processes, concepts, materials or techniques are not permitted to be used, sold, adapted, repackaged, altered or marketed for your coaching purposes.
- Certification: Participation and payment of tuition does not guarantee passing certification. A certificate is awarded by demonstrating standards as outlined in the graduation requirements, as required by the International Coaching Federation (ICF).
- Material and Content Warning: We are committed to providing quality materials through web based formats. While we select formats and companies to deliver these services that are reputable and reliable, we cannot guarantee that any materials, or services will be glitch free, or virus free. All use of our online services is at your own risk.
- Results: We are committed to teaching, mentoring and developing each student according to their goals. We cannot guarantee that any particular tool will work for you. You are responsible for your own results and implementing the tools, techniques and models presented as you see fit for your clients. The tools, techniques and models taught are not a substitute for your own discretion, independent judgments and life experience.
- Legal Disclaimer: The information given on marketing and best business practices is not intended to be legal advice, nor is it a substitute for professional legal counsel. Seek the appropriate legal counsel for your situation or business practices.
- Recorded Classes: We record our online classes. We wish to respect privacy and also need to use our trainings for multiple purposes, such as but not limited to, train-the-trainer, prospective student review, accreditation surveys and online classes. With shared recorded trainings no names will be linked to the recording beyond the instructor(s) name(s). You have the right to make a written request for any recording you participated in not be used for other purposes, other than accreditation audits.
- Accuracy: Our Institute believes all content provided is accurate upon sharing and posting. Offers, schedules, timelines and webpages are subject to change.
- Satisfaction: You are responsible for researching programs prior to enrollment. Enrollment and participation represents your commitment to your goals with us as your school of choice.
- Technology: Awaken Coach Institute contracts with reliable and reputable providers. However, we are not responsible for technological failures. We will take measures to ensure a seamless classroom and website experiences. If there is a technology issue, we thank you for your patience, and will work towards a remedy immediately.
Spain Retreat Participation Terms
The Spain component of the All-in-One Coach Certification Program includes an immersive, in-person retreat hosted at Flores del Camino. Because this portion of the program involves international travel, shared accommodation, and collaboration with an external venue, a few additional terms are needed to support your safety, wellbeing, and overall experience. The following conditions apply only to the Spain retreat and sit alongside the main Awaken Coach Institute Enrollment Agreement.
1. Physical Readiness & Well-Being
We invite you to take gentle, honest care in assessing whether you feel physically able to participate in the travel and retreat experience. If you have questions about what the retreat involves, you’re welcome to reach out. Awaken Coach Institute and the retreat venue, Flores del Camino, do not offer medical guidance; you are best placed to understand your own needs, limitations, and personal circumstances.
2. Staying Reachable During the Retreat
To help us care for the group and respond to any needs that may arise, we ask that you remain reachable by phone while in Spain using the number you have shared with us. This includes receiving calls and WhatsApp messages. Please ensure your phone can operate on European mobile networks as well as WiFi.
3. Travel Arrangements
3.1 Please take care of all required travel documents - including passports, visas, and any identification needed for international travel.
3.2 Before booking non-refundable travel, we encourage you to check with us that the minimum number of participants has been reached.
3.3 If you experience delays or unexpected challenges with your journey, either before arrival or while in Spain, please let us know. We will do what we can to help you explore alternative ways to reach the retreat venue.
3.4 Awaken Coach Institute and Flores del Camino cannot accept responsibility for transport delays of any kind, including missed connections or additional expenses that may arise from them.
3.5 Program tuition does not include flights, visas, travel expenses, personal transport, or transfers unless explicitly stated.
4. Travel Insurance
4.1 We strongly recommend arranging travel insurance that covers the full duration of your journey, including illness, injury, loss of items, cancellation, or curtailment.
4.2 By joining this retreat, you agree not to make claims against Awaken Coach Institute or Flores del Camino for losses arising from insufficient or absent travel insurance. Please review your policy carefully so you understand what is included.
5. Food & Accommodation
5.1 You will stay in a comfortable single room with a private bathroom, unless you request to share with another participant. Accommodation may be either at the retreat house or in a nearby partner hotel of similar standard (approximately 150 metres away).
5.2 The retreat venue, Flores del Camino, will do their best to honour the dietary needs you have shared. Because meals are prepared in one kitchen, however, they cannot guarantee the absence of trace allergens. If you need clarity or support around this, please reach out.
6. Intellectual Property
6.1 All materials shared by Flores del Camino at the retreat, including geometrical constructions, research, handouts, and other teaching materials, are protected by copyright. These may not be reproduced, shared, or adapted without prior permission. When permission is granted, proper credit is required.
6.2 If using material from Basia Goodwin or Bertrand Gamrowski, please acknowledge their work using the following (or an agreed-upon similar) format:
This analysis/research/idea/etc. is drawn from the work of Bertrand Gamrowski/Basia Goodwin at Flores del Camino (www.floresdelcamino.com / Instagram: #flores.del.camino).
Student Code of Conduct
Our aim is to provide a training that is comprehensive, empowering, and fun. We require our students to be aware of their actions and pledge to bring their best self into their program and into their coaching.
Awaken Coach Institute’s Responsibility:
- Provide ICF Level 1&2 training.
- Provide a structured, fun, mutually supportive and engaging learning environment.
- Ensure training standards are communicated, met and upheld.
- Be available to support the student process.
- Provide accurate and correct information on policies and procedures.
- Provide opportunities for each student to grow, stretch and receive individualized training and support.
- Provide coach training by credentialed coaches and provide high-caliber coaching resources.
Participant Responsibility:
- Bring your best self into the work and be on time.
- Be respectful of the group process, including other student’s and staff’s time, needs and feelings.
- Make up any missed work.
- Familiarize yourself with policies, procedures and requirements outlined in this document.
- Ask questions as they arise and for help whenever needed.
- Inform the trainers where you want the most help and support.
- Hold self accountable to complete professional goals and program assignments.
By signing my Participant Enrollment Agreement I acknowledge:
- Completion of all course work and passing of the Performance Evaluation does not guarantee certification. An instructor may have me complete additional studies or exercises to ensure my understanding and coaching skills are suitable.
- My program experience is my responsibility. If I’m unhappy about something, I will speak to my instructor and take action to remedy my problem.
- I’m entering into coach training to help other people reach their potential while I reach mine. I acknowledge the program may challenge me and I’m responsible for taking ownership and committing to giving my best. I acknowledge it is my responsibility to ask for help if I need it and to become an asset to the coaching profession.
- I am committed to providing coaching excellence in my attitude, behavior and professionalism. I am committed to adhering to the ICF Code of Ethics.
- I’m fully responsible for program tuition (attended or not), understanding withdrawal policies and any fees I accrue (see Fees).
“I release and forever discharge Awaken Coach Institute, its officers, directors, trustees, employees, agents, representatives and support personnel either employed or contracted with from all claims, liabilities and losses asserted by or on behalf of me for any and all injury, loss or damage resulting directly or indirectly from my participation in an activity of the Institute or the use of its equipment or facilities, rented or owned. I have carefully read, understand and voluntarily sign my Student Enrollment Agreement. This contract is effective and binding upon my signature and submission to Awaken Coach Institute.”
